Employing a Claim Checklist is a key step to simplify your claim process and ensure you never miss a deadline.
Creating and implementing a list of to-dos specific to the type of claims you deal with can benefit your company in many ways from an increase in the efficiency of the claim processing to operational benefits such as faster team member training.
Here are some of the advantages of adopting a checklist for your claims:
- Keep consistent claim processes and brand voice.
- Increase the predictability of the claim experience.
- Improve claim accuracy and reduce the likelihood of errors and delays.
- Maintain a clear audit trail of the claims lifecycle.
- Train new claim handlers and admins in your team quicker.
- Increase claims management efficiency, ensuring that timelines are met and tasks are not overlooked.
- Obtain a clear real-time overview of your claim status by tracking the checklist progress.
- Monitor your team's claims workload.
- Make it easier to delegate and distribute tasks and assign claims.
✅ Managing claims tasks via Claimable
Implementing checklists, to-dos, and reminders in the claims management process can enhance efficiency. However, setting up tasks manually may hinder your productivity. This is why is important to find the right tool that can automate the creation of tasks in a simple and accessible way.
Claimable is a claims management tool that allows you to create Claim Checklists with tasks automatically generated along with a due date and assigned to team members. These automatically generated checklists help reduce claim processing time and improve the overall claims experience.
Claimable enables you to create a set of custom checklists specific to the claim types your company handles, which will automatically generate for any new claims you receive.
Additionally, the Claim Checklist functionality allows for the automatic calculation and setting of deadlines and assignees, significantly reducing the amount of manual work involved in managing claims.
By using the Claim Checklist functionality, you also benefit from the Claimable Daily—a daily agenda delivered to your inbox that summarises your due, overdue and upcoming tasks for the day!
📋 Claim checklist examples
Here are some examples of popular claim checklists used by claims handlers and managers to streamline operations and boost productivity. These can guide you in creating your own claims processing checklists.
🚗 Example of a motor / auto claim checklist in Claimable
◻ Review accident details, documents provided and their validity
◻ Set up initial reserves and record them in Claimable
◻ Send acknowledgement email to policyholder/claimant
◻ Request additional documents such as police report, if needed
◻ Arrange vehicle inspection
◻ Record value of vehicle and reparability level
◻ Determine and communicate liability
◻ Approve and manage emergency repairs, if needed
◻ Review repair estimates and appoint repairers
◻ Review eligibility for courtesy vehicle and document rental period
◻ Negotiate final settlement and send offer to policyholder
◻ Prepare settlement documentation
◻ Confirm payments
◻ Confirm service has been completed
◻ Verify recoveries
◻ Send claim closure letter to policyholder/claimant
◻ Review and close the claim
📦 Example of a cargo / logistics claim checklist in Claimable
◻ Request and review documents provided and photos of damage
◻ Set up initial reserves and record them in Claimable
◻ Send acknowledgement email to policyholder/claimant
◻ Obtain commercial invoices, proof of value, copies of transportation contracts, bill of lading and temperature logs, if applicable
◻ Upload all relevant documents in Claimable
◻ Appoint surveyor and coordinate survey
◻ Determine and record extent of damage
◻ Investigate conditions of transit and storage at all warehousing points
◻ Calculate claim final settlement and prepare settlement documentation
◻ Secure subrogation rights
◻ Review and document all payments in Claimable
◻ Process and document recovery amounts
◻ Complete the claim closure questionnaire and upload it to Claimable
🏡 Example of a property claim checklist in Claimable
◻ Set up initial reserves based on preliminary information
◻ Upload additional documents into Claimable
◻ Send acknowledgment email to policyholder/claimant
◻ Assess need for emergency measures or services, and arrange them
◻ Organise site inspection and upload report to Claimable
◻ Identify and document damages and cause of loss
◻ Review coverage and additional expenses
◻ Review and upload repair estimates into Claimable
◻ Appoint contractor and send email of appointment
◻ Assess inventory and calculate final costs
◻ Calculate final settlement amount combining all coverages and prepare documentation
◻ Negotiate recoveries and subrogation when applicable
◻ Review and process final payments
◻ Complete claim closure and send client satisfaction questionnaire
👩🏻💻 Example of a generic claim checklist in Claimable
◻ Assign claim handler and send acknowledgement email
◻ Request missing documents and verify identity, if needed
◻ Assess liability and coverage
◻ Assign suppliers and share claim information
◻ Conduct 5-day review and update involved parties with claim status
◻ Conduct 15-day review and update involved parties with claim status
◻ Conduct 25-day review and update involved parties with claim status
◻ Keep record of expenses and upload receipt and invoices to Claimable
◻ Calculate settlement amount
◻ Prepare and send decision letter to policyholder/claimant
◻ Negotiate settlement terms with policyholder/claimant
◻ Process payments and recoveries
◻ Close claim and upload final documentation
◻ Send claim closure email and satisfaction survey to policyholder/claimant
You can try Claimable and the Claim Checklist functionality by yourself during our 14-day free trial.