Claim acknowledgement letters or emails are not just a formality but the first step in the claim process and an essential communication tool that you can use to improve the overall claim experience.
To assist you in crafting claim acknowledgement letters and emails that align with your claims workflow, we
Despite their ubiquity in business operations, spreadsheets are notoriously error-prone, often leading to costly and damaging consequences. From manual entry mistakes to hidden miscalculations, the risks are well-documented and far-reaching.
The most common reasons for mistakes are:
The term "Digital Transformation" has been widely used across all industries and the imperative call to "Innovate" echoes around us.
Businesses and industries are quickly changing the way they operate, adopting new technologies to fulfil consumers' needs. And, even though the use of digital technology has
For too many years claims have been an afterthought and, as a result, suffer from somewhat of an image problem.
This has been widely demonstrated by research, especially in the insurance industry, where a bad claim experience is a trigger for switching provider for 83% of customers. [1]
Claims should
In today's competitive environment consumers increasingly value their experience with the product.
According to the The Future of Customer Experience Survey by PwC providing customers with a good experience improves loyalty and increases spending. [1]
But what makes for a good experience?
To start with, the basic ingredient for pleasant