Tag: product update
15 Posts

Improve your CRM Strategies to Create a Positive Claim Experience 👍

For too many years claims have been an afterthought and, as a result, suffer from somewhat of an image problem.

This has been widely demonstrated by research, especially in the insurance industry, where a bad claim experience is a trigger for switching provider for 83% of customers. [1]

Claims should

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The Importance of Good Customer Service 🛎

In today's competitive environment consumers increasingly value their experience with the product.

According to the The Future of Customer Experience Survey by PwC providing customers with a good experience improves loyalty and increases spending. [1]

But what makes for a good experience?

To start with, the basic ingredient for pleasant

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Introducing our New CRM Features 👩🏻‍💻👨🏾‍💻

We strongly believe that a positive claims experience is key to building customers' loyalty and retention.

To deliver an experience that impresses, you need to adopt good customer relationship management strategies and have a meaningful communication with the people involved in your claims.

In other words, you must be able

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